Privacy Policy

Apple Tree Cattery is committed to protecting your privacy and handling your personal data lawfully, fairly, and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

Visit our website
Make an enquiry
Make or manage a booking
Communicate with us in person, by telephone, or in writing.

Please read this Privacy Policy carefully.

1. Who We Are

Apple Tree Cattery
165 Nottingham Road, Trowell, Nottingham, Nottinghamshire, NG9 3PN, United Kingdom.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Apple Tree Cattery is the data controller.

Contact details:
Telephone: +44 7947 902 227

2. Personal Data We Colllect

We may collect and process the following personal data:

a. Owner and Contact Information

Name
Address
Telephone number(s)
Email address

b. Emergency Contact Details

Name
Telephone number(s)

c. Booking and Service Information

Booking dates
Details relating to your cat(s), including name, age, dietary needs, medication, and health information necessary for their care

We collect this information via paper forms, telephone calls, emails, and our website.

3. Special Category Data

Information relating to your cat's health (e.g. vaccinations, medication, dietary needs) is treated as confidential and processed only where necessary to fulfil our duty of care during boarding.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

To process and manage bookings
To care for your cat(s) during their stay
To communicate with you regarding your booking or enquiry
To contact your emergency contact if required
To meet legal, regulatory, or licensing obligations
To protect the welfare of animals, staff, and customers

We do not sell your personal data.

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Performance of a contract - to provide boarding services
Legal obligation - compliance with licensing and reulatory requirements
Legitimate interests - running and protecting our business
Consent - where required (e.g. optional communications)

6. Sharing Your Personal Data

We will only share your personal data where necessary and lawful, including:

With veterinary professionals where treatment is required
Where required by law or regulatory authorities
With insurers in the event of an incident or claim

We do not routinely transfer personal data outside the United Kingdom.

If, in exceptional circumstances, data is transferred outside the UK, appropriate safeguards will be put in place in accordance with UK GDPR.

7. Data Retention

We retain personal data only for as long as necessary:

Booking and customer records are retained for a reasonable period for legal, insurance, and licensing purposes
Data is securely deleted when no longer required

8. Your Data Protection Rights

You have the following rights under UK GDPR:

Right of access - to request a copy of your personal data
Right to rectification - to correct inaccurate or incomplete data
Right to erasure - to request deletion where lawful
Right to restrict processing
Right to object to processing
Right to data portability, where applicable

Requests can be made by contacting us using the details above.

We will respond within one calendar month.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled: www.ico.org.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Paper records are stored securely
Electronic records are protected with access controls
Only authorised persons have access to personal data

While we take all reasonable steps to protect your data, transmission over the internet cannot be guaranteed to be completely secure.

10. Website Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing personal data.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website.

Last updated: 01 January 2026

12. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Apple Tree Cattery
165 Nottingham Road
Trowell
Nottingham
NG9 3PN
Telephone: +44 7947 902 227